Snaza Community Guidelines

1. The idea

Snaza is a calm, personal wardrobe. Sharing exists so friends and family can see what you own, plan outfits together and borrow ideas. There is no public feed, no comments, no likes and no direct messages. Please keep it that way in spirit: share clothes, not people, and treat what others share with you as a favor.

2. How sharing works

• Nothing is shared unless you share it. Your wardrobe is private by default.
• Three kinds of share. A link that stays open until you end it; a link that expires after 1 day or 7 days; or an invitation to named Snaza users, who must sign in to their own accounts to open it.
• The address. A link share's address is your handle followed by the share's name, for example snaza.app/@anna/summer. Anyone who has it, or guesses it, can open the share. For people you choose, use an invitation.
• What others see. Clothing covers and look covers, each piece's name, category and color, and only the extra details you switch on for that share (brand, price, size, season or notes). Original photos, portraits, care-label photos, wishlist items and family members' pieces are never shown.
• Following. A friend can follow your share so it appears in their app, read-only and marked with your handle. People who follow a link can choose to follow anonymously. You always see who follows, or that an anonymous follower exists, and you can remove anyone.
• Pausing and ending a share. Pause a share and it shows as paused at the same address, keeping its followers, until you resume it. End a share at any time and it disappears for everyone who follows it; its address is not reused for 12 months. Copies that someone saved or screenshotted before that are outside our control.

3. Share only what is yours to share

• Share your own clothes and looks. Do not share someone else's wardrobe, share or content without their permission.
• You must have the rights to every photo behind what you share. A photo you took is yours. A retailer's product photo, a magazine image or another person's post usually is not; keep those private or use your own photo.
• Keep people out of shared content. Snaza does not show photos of people in shares, and you should not try to get around that, for example by making a person the subject of a clothing photo. If someone can be recognized in anything you share, you need their permission.
• Never share anything about a child. Family profiles cannot be shared.

4. What cannot be shared

Everything listed in section 2 of the Acceptable Use Policy is prohibited in shares, handles, list names and notes. For shared content, we especially ask you to avoid:

• sexual or sexualized content, and anything involving minors;
• intimate or revealing images of anyone without their consent;
• harassment, bullying or comments on someone's body, size or appearance;
• content that glorifies eating disorders or feeds body dysmorphia;
• hateful words or symbols, including on clothing;
• other people's personal information;
• counterfeit or replica goods presented as genuine, and "dupes" advertised with someone else's trademark;
• content that copies someone else's work without permission.

5. No links, no selling

Shares are for looking, not for selling. Links are removed from everything you share, and shares never include a purchase link. Do not use shares, handles, list names or notes to advertise, sell, run giveaways, collect followers for payment, or send people elsewhere, for example by spelling out a web address or a social media handle to get around the link filter. Commercial features, if we add them, will come with their own rules (section 13).

6. Handles and identity

• Your handle names your links. Pick one that is yours: no impersonation of people, brands or Snaza, no trademarks you do not own, nothing offensive, and no one else's personal details.
• Do not register handles to hold, trade or sell them.
• We may change a handle that breaks these rules, and we reclaim handles when there is a valid trademark or impersonation claim, as the Terms of Use explain.

7. Respect other people's choices

• Content shared with you is for your personal use. Do not republish it, sell it, or remove the owner's handle from it.
• If someone removes you as a follower or blocks you, accept it. Do not create new accounts or ask others to follow for you to get around it.
• Do not try to find out who an anonymous follower is, or guess or collect share addresses.
• Do not use invitations to contact or pressure people.

8. Reporting and blocking

• Report is on every share and account in the app. Choose the reason that fits best and add details if you like. You can also write to abuse@snaza.app, which works even without an account.
• Block an account from a share or from your followers. A blocked account cannot open or follow your shares or invite you, and you no longer see theirs. You can unblock in Settings, under Sharing.
• Your identity stays private. We do not tell the person you reported who reported them, unless the law requires it.
• Intimate images. If an intimate image of you was created or shared without your consent, report it or write to abuse@snaza.app with "Intimate image" in the subject. We act within 48 hours of a valid request, and remove identical copies we find.
• Child safety. We remove suspected child sexual abuse material at once, end the account and report it to the National Center for Missing & Exploited Children.
• Copyright. A report of a copyright problem is reviewed like any other report. For a formal notice, follow the Copyright Policy.
• Please report in good faith. Repeated false reports are themselves a violation.

9. How we review content

• Automated checks. Before anything is shown to others, Snaza builds the share from your current wardrobe using only the allowed fields, removes links from text, and leaves out text that fails our language filter. Try-on refuses certain garment types. These checks run automatically and do not involve a person.
• Human review. A person reviews reports. We look at the reported share or account, the reason, any note, and the context needed to decide, and we compare it with these guidelines, the Acceptable Use Policy and the law.
• Private wardrobes. We do not browse private wardrobes. We look at content that has not been shared only to handle a report, investigate a serious safety risk or comply with the law.
• Priorities. Reports about children, intimate images, threats to someone's safety and illegal content are handled first.
• We are not able to check everything that is shared, and we do not promise to find every problem.

10. What we may do

Depending on how serious a problem is, and whether it has happened before, we may:

1. leave the content up if it follows the rules;
2. give a warning and a chance to fix the problem;
3. remove a field, a note or an item from a share, or end the share;
4. remove a follower relationship or block an invitation;
5. change or reclaim a handle;
6. pause sharing, following or AI features for the account;
7. suspend the account for a period;
8. end the account.

Serious harm, such as child sexual abuse material, intimate images shared without consent or credible threats, leads straight to termination and, where the law requires or it is needed to protect someone, reporting to the authorities. Repeated copyright infringement is handled under the repeat-infringer policy in the Copyright Policy.

11. How we tell you

• The person whose content or account we restrict receives a statement of reasons: what we did and to what, the facts and rule or law behind it, whether automated means were used to detect it or decide, how long a restriction lasts, and how to ask for a review.
• The person who reported is told what we decided, when we have a way to reach them.
• Where notices go. We send notices to the email address on your account, or in reply to your report or request. If we have no way to reach you, for example because you sign in with Apple and have not written to us, you can ask abuse@snaza.app for the reasons for any decision about your content or account. We never use badges, red dots or pop-ups for notices. A suspended account can still sign in to request its data and delete itself.
• When we cannot explain. We may leave details out, or not notify at all, if telling you would break the law, hinder an investigation or put someone at risk, or if the content is spam sent in bulk.

12. Asking for a review

• Reply to the notice, or write to abuse@snaza.app within six months of the decision, saying which decision you disagree with and why.
• A person who was not involved in the first decision reviews it. We aim to answer within 7 days and will tell you the outcome and the reason.
• If we got it wrong, we restore the content, share, handle or account as far as we can.
• If you are in the EU, you may also be able to take the dispute to an out-of-court dispute settlement body certified under the Digital Services Act, where the law gives you that right, and you can always go to court.

13. Curators and future features

We may later invite or accept curators: people with a recognized, trusted taste whose shares can appear on curated pages of snaza.app. If we do:

• curators will be selected by invitation or application, may be asked to verify their identity and linked social accounts, and must follow these guidelines and any curator terms we publish;
• curators may be allowed to include photos of people only when their identity is verified and they have the permission of everyone shown;
• submissions to curated pages will be checked by automated moderation and spot-checked by people, and a rejection will come with a reason shown in the curator's profile area;
• any commission, payment, free product or other connection with a brand must be disclosed clearly, as the US FTC Endorsement Guides and the UK CAP Code require, and purchase links, if allowed, will pass safety checks, show the destination before you leave Snaza and be marked as not endorsed by us;
• the license a curator gives us will cover showing their curated content on those pages and in the app for as long as it is published, and no more, unless the curator agrees otherwise in writing.

The same approach applies to public profiles at snaza.app/@handle, a web version of shares or any other new way of sharing: we will update these guidelines before it launches.

14. For users in the European Union

• Single point of contact. Authorities of the EU member states, the European Commission and the European Board for Digital Services can reach our single point of contact at abuse@snaza.app. Users can reach us at the same address. We communicate in English.
• Legal representative. Our legal representative in the EU under Article 13 of the Digital Services Act is [DSA legal representative name and address].
• Notices of illegal content. Anyone can send a notice through Report in the app or to abuse@snaza.app. To help us act, include where the content is (the share link or handle), why you believe it is illegal, your name and email address (except for notices about child sexual abuse material), and a statement that you believe in good faith that the notice is accurate and complete. We confirm receipt, decide in a timely, careful and objective way, and tell you the outcome.
• Statements of reasons and review work as described in sections 11 and 12.
• Threats to life or safety. If we become aware of information suggesting a criminal offense that threatens someone's life or safety, we inform the relevant authorities.
• Size. Backo is a micro or small enterprise within the meaning of the Digital Services Act. We follow the duties that apply to all hosting services and those that apply to online platforms of our size.

15. For users in the United Kingdom

Snaza lets content shared by one user be seen by others, so we treat it as a user-to-user service under the Online Safety Act 2023. We take proportionate steps for a small service with a low-risk design:

• we carry out and keep a record of an illegal content risk assessment and a children's access assessment, and review them before significant changes such as public profiles or curated pages;
• the design limits risk: no public feed, search or discovery of shares, no messaging or comments, no photos of people or family profiles in shares, link removal and text filtering, invite-only sharing, share pages that search engines are asked not to index, and a minimum age of 16;
• we remove illegal content quickly once we are aware of it, prioritizing child sexual abuse material, intimate image abuse and threats;
• anyone can report content or complain about our decisions through Report or abuse@snaza.app, and we explain how complaints are handled in sections 8 to 12;
• these guidelines are our terms of service for content, and we apply them consistently.

16. Changes and contact

We will update these guidelines as sharing grows, and give notice of material changes as the Terms of Use describe. Questions: hello@snaza.app. Reports and reviews: abuse@snaza.app.